Frequently Asked Questions
How long does shipping take?
Orders are normally processed in 1 to 2 business days. U.S. standard transit normally takes another 4 to 6 business days.
Is standard shipping free?
U.S. standard shipping costs $8 for orders below $70 and is free for orders of $70 or more. Express shipping costs $15. The final available options and costs are shown at checkout.
How do I track my order?
When tracking is available, it is emailed after the carrier receives the shipment. Allow up to 48 hours for tracking to update.
Can I change or cancel an order?
Email support@yankecandles.it.com promptly. We will try to help, but changes cannot be guaranteed after fulfillment begins.
What is the return window?
Eligible items may be returned within 30 days after delivery. Contact us first; approved returns receive a prepaid label or equivalent free return arrangement.
When will I receive my refund?
Approved refunds are issued to the original payment method within 10 business days after inspection. Financial institutions may need additional posting time.
What if an item is damaged, defective, or incorrect?
Contact us promptly with your order number and clear photos when possible so we can review the issue.
Which payment methods do you accept?
The available payment methods are shown at checkout before you place your order.
How can I contact you?
Email support@yankecandles.it.com or call 7188339855. We normally respond within 2 business days.